We got this email at work yesterday...
***email sent on behalf of John Wafer***
Tomorrow at 2pm there will be an announcement concerning future operations of our contact centres at each of your locations. Please ensure that you are available to attend. Your Manager will notify you where to meet.
Regards
JOHN WAFER
From the CEO of the company no less. WE think it'll spell the end of the Auckland Contact Center. Not only that...but I just got another email from the careers section of the work website advertising for more CSR positions.
It must be terrible for the people in Auckland not knowing what's happening. Even better - this has been EXTREMELY poorly managed. It's all gonna go crazy this afternoon. It's simply not possible to have all the contact centers off queue at the same time. So half of our call center is taking ALL calls. That includes our normal call volume, online inquiries, school supplies, quality response...the list goes on.
It's just not possible.
What will happen next????
From the CEO of the company no less. WE think it'll spell the end of the Auckland Contact Center. Not only that...but I just got another email from the careers section of the work website advertising for more CSR positions.
It must be terrible for the people in Auckland not knowing what's happening. Even better - this has been EXTREMELY poorly managed. It's all gonna go crazy this afternoon. It's simply not possible to have all the contact centers off queue at the same time. So half of our call center is taking ALL calls. That includes our normal call volume, online inquiries, school supplies, quality response...the list goes on.
It's just not possible.
What will happen next????
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